Portal Status: Resolved
Update 3:33pm PDT, May 19, 2026:Â
The connectivity issues affecting the Legacy Portal have been fully resolved. Services have been successfully restored to the primary data center environment, and fax processing is operating at normal service levels.
Our engineering team completed the transition back to the primary infrastructure and has confirmed stable inbound and outbound fax operations across the Legacy Portal environment. Email-to-fax queued messages are being processed please allow some time.
We will continue enhanced monitoring of the environment while our upstream provider completes their final root cause analysis.
We appreciate our customers’ patience and understanding throughout this incident.
Update 3:14pm PDT, May 19, 2026:
Primary data center connectivity has been restored. Due to some customers continuing to report persistent network-related errors, our engineering team will immediately begin reverting services back to the primary data center environment.
During this maintenance window, customers may experience approximately 15 minutes of downtime affecting the Legacy Portal.
During this time:
Our engineering team will continue monitoring the environment closely throughout the transition to ensure service stability.
Update – 9:28am PDT, May 19, 2026:
Our engineering team has fully transitioned fax processing away from the affected primary data center infrastructure. Fax processing continues through alternative routing, and outbound fax transmission success rates have returned to normal operating levels.
We will continue monitoring the environment closely while our upstream provider works toward full restoration and root cause remediation within the primary data center environment.
Update – 8:11am PDT, May 19, 2026:
Monitoring from our primary data center indicates that network connectivity has still not been fully restored. Our engineering team continues to monitor the situation and optimize routing through alternative data centers.
Update – 11:03pm PDT:
Our engineering team implemented alternative routing through a secondary data center. Access to the Legacy Portal and fax traffic has been restored, though some outbound fax transmissions may intermittently fail or require retries.
Update – 9:55pm PDT:
We continue to observe intermittent connectivity issues affecting the Legacy Portal. Our engineering team remains engaged with the provider to confirm the root cause and ensure a permanent resolution. We will continue providing updates until services are fully restored and stable.
Update – 8:55pm PDT:
At approximately 8:06pm PDT, we began seeing similar connectivity issues to the earlier 6:26pm PDT event. Our engineering team immediately began mitigation efforts and continues to monitor the environment closely.
Update – 7:44pm PDT:
The issue affecting the Legacy Portal temporarily recovered and services became operational again. Our teams continued monitoring the environment closely to ensure stability and complete follow-up analysis with the provider.
Initial Update:
Our monitoring systems detected connectivity issues impacting the Legacy Portal. Our upstream data center provider confirmed there is a known issue they are actively working to resolve.
