Update (4:00 PM PST): Our upstream providers have confirmed that the network instability affecting the datacenter region has been resolved.

The Issue: A third-party provider experienced packet loss and “routing flaps” starting around 11:00 AM PST, which caused intermittent connectivity between our legacy platform and AWS services.

Current Status: Traffic has been stabilized via an alternate network route. We will continue to monitor the platform throughout the evening to ensure total stability. Thank you for your patience.

Time: 1:55pm PT

Status: Monitoring / Partial Impact

Update: We are currently investigating reports of intermittent connectivity and decreased success rates on the Legacy Fax Portal.

Our upstream data center provider has confirmed a network issue involving an underlying service provider. This is currently impacting the portal’s ability to maintain stable connections to AWS resources.

Impact: Users may experience slow loading times, “Connection Timed Out” errors, or a lower-than-normal success rate for fax transmissions.

Next Steps: We are monitoring the provider’s progress closely. We will provide an update as soon as network stability is restored.