July 23rd, 2024 1:55pm PDT – Please be advised Engineering is investigating a delay in delivering some received faxes and notifications that might impact up to 10% of our customers. The delay is between 1.5 to 2 hours and the system is processing the backlog. Please note no faxes nor related data is being lost. We will update again when we have more information.

July 23rd, 2024 2:35pm PDT – Please note the current received fax backlog is almost cleared and near real-time now. We are still addressing the issue with notifications and will provide an update when we have more details.

July 23rd, 2024 3:05pm PDT – Our team is reporting no further delays on received faxes nor notifications. Everything is back to real-time for all clients. We will continue to monitor the situation.